With the release of Trixbox 2.0, small businesses can take advantage of speech recognition technology from Lumenvox, a provided powerful, full-featured, and affordable speech recognition software since 2001.
“Many businesses need speech recognition software,” said Andrew Gillis, founder of trixbox and director of community development at Fonality. “trixbox is all about adding new capabilities to our platform and we are happy to integrate with LumenVox in the new 2.0 version of trixbox.”
“With this integration with trixbox 2.0, we are bringing point-and-click installation and management of LumenVox speech recognition to the trixbox community. One of our goals as a company is to popularize the use of speech recognition technology across a variety of markets, and the trixbox 2.0 platform and its users are clearly in line with that mission,” said Gerd Graumann, director of business development at LumenVox.
Speech recognition is particularly useful to enhance traditional, DTMF driven IVR (Interactive Voice Response) applications, such as multi-level auto attendant menus. With speech recognition, a caller does not need to input numeric information on the telephone keypad, they can simply speak and the recognition engine interprets the user’s voice command, and proceeds accordingly. For example, a caller presented with a traditional autoattendant might be instructed to “Press 1 for sales, press 2 for customer service, press 3 for technical support.” With speech recognition, the same caller might be presented with instructions such as, “To reach our sales department say “Sales”, for customer service say “Customer Service”, for technical support say “Support”. In today’s mobile workforce, speech recognition is particularly convenient for mobile phone users, who can navigate autoattendants and IVR menus by voice, with no need to press buttons on the telephony keypad.
Formerly Asterisk@Home, Trixbox is becoming a popular choice for companies looking to implement Asterisk who do not have much Linux experience, and are uncomfortable dealing with the Asterisk CLI (Command Line Interface). Trixbox features an intuitive GUI (Graphic User Interface), which shortens the learning curve for Asterisk dramatically. The LumenVox Speech Engine is the core speech recognition technology that handles the recognition of words and phrases, and features an easy “Point-and-Click” installation.
LumenVox’s Speech Engine is a flexible API that performs speech recognition on audio data from any audio source. The Speech Engine is speaker and hardware independent on both Windows and Linux platforms.
It provides speech application developers with an efficient development and runtime platform, allowing for dynamic language, grammar, audio format, and logging capabilities to customize every step of their application. Grammars are entered as a simple list of words or pronunciations, or in the industry standard Speech Recognition Grammar Specification.
Lumenvox Speech Engine Functionality Includes:
- Streaming Audio
- Support for English, Latin American Spanish, and Canadian French.
- Flexible API easily integrates into current OA&M, billing, provisioning, and debugging systems.
- Client/Server architecture distributes speech-processing load.
- Runtime defined grammars entered as simple text, BNF, raw phonetic spelling or SRGS.
- Advanced dynamic barge-in adapts to each call in real time.
- SDK includes examples of demo apps.
- Flexible error recovery through the use of confidence scores and NBest results.
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