Price or support?

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When it comes to consumer VoIP service you can’t have your cake and eat it too. If you want service at low price with more features than a traditional land line it will come with trade-offs.

That’s why Robert Mitchell’s account of his dealings with Vonage’s technical support was interesting to read.

It’s a textbook case on the trade-offs that come with the usage of VoIP. And a look into what VoIP providers deal with when consumers expectations exceed their budgets.