Grandstream Launches New UCM6100 Series VoIP Systems

Earlier this week Grandstream Networks launched their newest product, the UCM6100 series phone system.

Now you’ve heard me say it before; a phone system, is a phone system, is a phone system.

So what’s the big deal with the new Grandstream UCM6100? Two things: feature set and price.
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Selecting the Right Hosted VoIP Service

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If you’re looking to make the switch to VoIP you are going to come across a myriad of different solutions. One of the most popular being hosted VoIP.

What is Hosted VoIP?

Hosted VoIP is a service provided by a third party that gives you all of your phone system features and voice calling capabilities without having an actual VoIP phone system at your office. The only part of the system that you actual see are your VoIP Phones at your desk.

The hosted VoIP service provider, as they are commonly called, hosts your phone system functionality from their data center (or one that they lease from a data center provider). You are able to access your Hosted VoIP service via the internet, where you can configure users, extensions, menu’s, etc. The type of features you can get and the rates you pay, depend on the service provider.

Who Uses Hosted VoIP?

Hosted VoIP service from companies like Nextiva is used by companies of all sizes and industries, but is most popular with the small or micro-enterprise, typically 25 seats and under. Hosted VoIP service is a popular option for these companies because of the low up-front capital investment and predictable monthly billing.

If your company is looking to make the switch to VoIP with a limited budget, hosted VoIP would make great sense. Also, if your company lacks the staff or current knowledge required to manage your own VoIP system, hosted VoIP is probably they best thing for you!

How to Select Hosted VoIP Service?

Going about selecting hosted VoIP service for your company can get a little confusing. Today there are literally hundreds of different hosted VoIP providers who all look, sound and feel the same.

That’s because of a little known secret that most of these hosted VoIP services are running off of the same platform! That’s right, they may have different names, colors, packages and locations, but they are probably running off one of three popular platforms.

What does this mean for you? Well, to start, it means that things like price, features and VoIP phone choices should be pretty much the same across the board.

(Hence the confusing part of choice a provider.)

This makes the customer experience, the sign-up process, support systems, service level agreements and customer reviews the most important aspects of choosing a hosted VoIP provider.

  1. Customer Experience – Before selecting any hosted VoIP provider you should take the time to call into their office. Be prepared with questions about the companies history, expertise, service level agreements and levels of support. Get a feel for how the sales professional answers the questions by listening to his tone of voice, directness of answer and other clues that might expose a weakness in your experience as a customer.
  2. Support Systems – Things do go wrong and when they do, what matters most is quick, transparent assistance from technical support. Before purchasing hosted VoIP services make sure you find out what standard turnaround times are for support, local availability and even TEST OUT THEIR SYSTEM by submitting a ticket.
  3. Service Level Agreements (SLA) – Like support systems, your hosted provider’s service level agreement is a commitment to ensuring you have a great service experience. Every hosted VoIP provider should have an SLA in place, typically something that guarantees the service will be up more than 99% of the time.
  4. Customer Reviews – Most of the major hosted VoIP providers have a number of reviews of their service on various websites. In addition to this or if your provider is not large enough to have online reviews, ask for customer references. Then call them. Seriously, you can very often avoid disasters by speaking with real customers who have real experience with a company.

The Next Steps

After reading this, if you are ready to take the next steps in purchasing hosted VoIP service, you best bet is to write down everything you think you need, then contact up to five providers of hosted VoIP service. Once they contact you back, use the advice above to evaluate the best option for your company and then follow that providers lead.

How to Ensure VoIP Quality of Service

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One of the historical knocks on VoIP has been that it isn’t always the most reliable or of the best quality. Two things you really want in a voice service, especially if your business depends on it.

So what are you to do when you really want to capitalize on the cost savings, flexibility and integration capabilities of VoIP service?

You start with an understanding of how you can ensure VoIP quality of service.

How to Ensure VoIP Quality of Service

There are five basic steps you can take to ensure VoIP quality of service. Let’s take a look at each of them.

  1. Internal Network Assessment – The first thing that you need to do is consider the health of your own internal VoIP network. The network, both internal and external, is the backbone of VoIP service. Taking a few hours to review your network topology, examine the infrastructure and testing to see if their is enough free bandwidth on your internal network to handle the additional VoIP traffic will prevent you from having internal network issues which very often plague VoIP quality of service.
  2. Internet Provider – Once you’ve given your internal network the once (or twice) over, it’s time to assess your internet providers ability to deliver VoIP traffic. Since most VoIP services today are sold “over the top”, the VoIP provider has little control over what happens as the voice packets travel across the open internet. This makes having a high quality, reliable provider a must…and enough bandwidth to send and receive your calls. Make sure you calculate what you will need. Just because you are saving some money on your voice minutes, doesn’t mean you won’t see increased internet costs!
  3. Network Monitoring – If your internal and external networks are up to snuff then the next thing to do is to install a network monitoring device. A network monitoring device allows you to analyze, report and receive alerts based on your network traffic. This is critical to troubleshooting quality of service issues, especially ones that only happen once in a blue moon.
  4. Service Provider SLA – Before you sign-up with any VoIP service provider, it’s important to ask them about their service level agreement and customer service experience. Most service providers have a standard service level agreement, which is a commitment to service up-time, but a few like Nextiva, have above average up-times and remarkably responsive customer service. Make sure you spend time understanding your service level agreement and even test out their responsiveness by sending in some tickets to their customer service department.
  5. Service Provider References – This is the step almost everyone misses. Most businesses experience VoIP quality of service issues because they picked the wrong VoIP service provider! It’s easy to be fooled, I get that VoIP’s not all you do. Simply take the time to ask them for a few reference customers. Call those customers and ask them questions in the same areas as your concerns. Then hit Google and read up on a few reviews. Remember that it’s more likely that a customer will complain then compliment in public, so just take that into account when you’re reading an awe inspiring tongue lashing. Mistakes happen.

Looking for more information on VoIP Quality of Service or Top Rated Service Providers??? Check out the VoIP Provider section to learn more about VoIP!

Unidata SQ-3000 Wireless VoIP Phone

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The Unidata SQ-3000 handset has an easy-to-use, mobile phone user interface, and includes a phonebook with up to 1,000 contacts, muting and call waiting capability. The SQ-3000 has a full range of WiFi security options, including 128-bit WEP and WPA.

The Unidata SQ3000 handset supports high-resolution video telephony on its 2.8-inch touch screen with 320×240 resolution. Suitable for conference call between branches at home and abroad, it offers up to 3 hours of video calling and 6 hours of voice calling time. It weighs just 135g (0.297 lb).

Unidata SQ-3000 Overview:

The Unidata SQ-3000 offers support for G.722.2 wideband voice codec, WMM, H.264 video codec with up to 30 fps video transmission as well as full duplex speaker phone function.
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Is Video Conferencing Growing or Dying?


Great question.

These days depending on who you talk to or what report you read it could be either.

Take a recent IDG report on the state of the video conferencing market showed a bleak outlook:

  • Overall worldwide market worth of¬†enterprise video market decreased 4.8 percent during Q32012
  • North America fell 11.5 during the period
  • Immersive telepresence system growth declined 35.7 year over year in Q3
  • Related ancillaries and accessories declined 28.6 percent as well

In other words, ouch. Right?

It’s not all bleak. This doesn’t mean the market is going to collapse.
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