Smith On VoIP

Even though they always seem to be nipping at one another’s heels, at a recent FreePBX.org open source telephony training session, representatives from Digium, Sangoma and Rhino Equipment put down their guns to pose for a picture (and educate participants on the benefits of open source telephony).
Is there finally peace on planet Open Source? I’m […]

What a difference a year makes.
Last year at this time of the year, I was lucky to see one or two 200+ seat phone system deals a month come across my desk. Now they are flowing in once or twice a day. Over the last two days I have seen three 200 seat plus deals […]

There is quite the discussion arising over Andy Abramson’s comments on a Ribbit Vs Lypp API comparison post that was authored by Erik Lagerway, Lypp’s CEO and Founder.
Let me preface my thoughts by saying that Erik is a highly talented, extremely gifted programmer and telephony entrepreneur who I respect (I have a feeling his post […]

Why do service providers and the industry at large insist on calling a phone line delivered over an IP network a “SIP Trunk”?
Customers do not want SIP trunks, they want business phone lines delivered via IP.
It is funny that no one outside of the industry knows what the heck a SIP trunk is, yet every […]

I know that Buffalo is not exactly the epic center for technology, but while walking through the Atlanta airport yesterday, I saw something that I had never seen before: an iPod vending machine.

Is this something new or are they common place elsewhere and we really are a “technological backwoods” in Buffalo?

Russell Shaw asked, in a post tonight, why has Vonage stopped selling WiFi Phones.
Russell, I have the answer:
They suck.
It is not really the WiFi phone, or the manufacturers behind them, it is the mere fact that the increased number of “moving pieces” creates a customer service and quality of service nightmare for Vonage. As a […]

Well, maybe it is not completely dead, but it is dying.
For decades, the phone call has been the ideal way to keep in touch with family, friends and business associates. It was ideal because it was the easiest, fastest, most efficient way to communicate. With the advent of the Internet, email, IM and now SMS/MMS, […]